Terms of sale

The rules of the sale, written in plain words. By ordering a Reelive, you accept them. This is a translation for your convenience; the French version prevails in case of difference.

1. The seller

Taha Sabbani, Place Jean de Paduwa 19, 1140 Evere, enterprise number 1039.869.791, trading under the brand name Reelive. Contact: [email protected].

2. The product

A Reelive is a printed photo of about 10 × 15 cm with an NFC chip hidden inside. When a compatible phone is held close to it (iPhone XS or later, most Android phones with NFC switched on), the chip opens a page on reelive.be that plays the video chosen by the customer. An Internet connection is needed to watch the video.

3. Prices

Prices are shown in euros. Delivery by bpost within Belgium is free for the first 20 orders, then for orders of €59 or more; below that amount, it costs €2.50 per order. Delivery costs are shown before you order. VAT number BE 1039.869.791. Small business under the special VAT exemption scheme for small businesses: VAT not applicable. The applicable price is the one displayed at the time of ordering.

Promo codes and credit. A Reelive ambassador's code gives the stated discount (5%) on the price of the photos, not on delivery. One code per order. In return, the ambassador receives credit equal to 10% of the photo amount, earned once the order has been paid. This credit can only be used on reelive.be: it cannot be exchanged for money or transferred. Reelive may deactivate a code that is being misused.

4. Ordering and payment

You can order in two ways:

In both cases, you pay by bank transfer or Payconiq. The order becomes binding once you have paid, and production starts when the payment is received. More than 100 photos: on quote, to be requested at [email protected]. A basket started on the website but never submitted is deleted, together with its video and photo, 48 hours after it was last modified.

5. Your photos and videos

You confirm that you have the right to use the photo and video you send us, and the consent of the people who appear in them. We refuse any illegal, violent or offensive content.

6. Delivery

Delivery by bpost anywhere in Belgium, usually within 5 to 7 days of payment. If your Reelive arrives damaged or does not work, let us know within 14 days with a photo: we will replace it free of charge.

7. No right of withdrawal

Each Reelive is made to order, with your photo and video. For this type of personalised product, Belgian law provides no 14-day right of withdrawal (Article VI.53, 3° of the Code of Economic Law). You therefore cannot cancel an order once production has started, unless the product is defective.

8. Guarantee

You benefit from the 2-year legal guarantee of conformity. If your photo or its chip does not work properly, we will repair or replace it. The guarantee does not cover a photo that is folded, wet, pierced or damaged through use.

9. The online video

We keep your video online with no time limit, for as long as the Reelive service exists. You can ask to change the video later: the photo and chip stay the same. If the service ever had to stop, we will notify you at least 3 months in advance, and you will be able to retrieve your video.

10. Personal data

Everything is explained on the Privacy page.

11. A problem?

Write to us first: we almost always find a solution. Otherwise, you can contact the Consumer Mediation Service (mediationconsommateur.be). These terms are governed by Belgian law.

Last updated: 11 November 2026.